Setting Up Multi-Factor Authentication in Patriot Software
Background
The security and confidentiality of your data in Patriot Software are paramount to us. Multi-factor authentication (MFA) is a secure way to authenticate your Patriot account and adds additional protection when you log into your account. As a Patriot customer, you need to enter an authentication code to verify your identity when you log into the software. You’ll receive the code either by cell phone text or email or through an authenticator app. Message and data rates may apply to text messages.
⚠️ Beginning in May 2024, we will no longer support Google Single Sign On (SSO). If you created your login using Google SSO, your username will be the Gmail address associated with your Google account. To create a password, click “Forgot Password” from the login screen.
New Users Setting up Multi-Factor Authentication in Patriot
We will require you to implement two different ways for us to send your Multi-Factor Authentication (MFA) code. We recommend using two different authentication methods, for instance, cell phone number and email. You will set both of these up initially and receive codes for each. However, you will not need to get codes from both methods moving forward to log in.
Different types of authentication methods supported
- Cell phone – you will be sent an authentication code via text message
- Email – You will be emailed the authentication code
- Authenticator app- To get started, simply scan the QR code after selecting Authenticator App (TOTP) to set up and start using TOTP (Timed One-Time Passwords)
- Many free authenticator apps are available, like Google Authenticator, LastPass, and Microsoft Authenticator.
Logging in with MFA
You have the option to remember the device you are using, whether it be a desktop computer, laptop, or cell phone, for 90 days. You will not be required to enter an authentication code during this period, unless you clear your web browser cache.
After you enter your username and password on Patriot’s login screen, you will be prompted to enter your authentication code.
You can choose to receive the code through any of the methods you set up.
For emails and texts:
- We will text or email your authentication code immediately. Check your cell phone or email if that is your selected method.
- If you need a new code texted or emailed to you, click “Resend Code.”
For authenticator apps:
- Enter your TOTP (Timed One-Time Passwords) from your authenticator app.
If you have already set up Multi-factor Authentication, but are having issues getting logged in select your backup method to receive a new code. Check out our help article, “Troubleshooting Multi-factor Authentication (MFA).”
To Change or Add Your Authentication Method
Go to Settings > Manage Login Info > Manage MFA
- You can change your primary method for receiving the code, either cell phone, email, or authenticator app. Click the “edit” icon at the end of the row.
- You can add multiple backup methods that you can use to have the authentication code sent.
- Click “Company Dashboard” to return to the main dashboard.
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